I don't care if I loose. I was so furious about being ignored and neglected as a customer that I stormed out. In this role, she oversees all services in stores, online and in customers’ homes. Think I'm topical jerk customer? To which I told him that I did not. I love Apple and have several of their products, I however will never buy an Apple product from BB. He did not even check the seal, the box, it’s contents, nothing. I stand in the check out line for about 30 minutes. I have not even read the whole post because I kinda know what it is already saying. truly disapointed that customer service is dead in the world. She lost wages and still no dryer. Naveede starts pointing his finger at me and tells me you need to calm your voice down and you need to leave. This makes no sense, and no one could explain it to me, basically telling me 'tough lucky'. then after 15 minutes of waiting for the manager that never appeared I got the names of the employees that werent helping me and I decided to take it up with corporate. They were very rude in the manner on which Santa was treated. The ransom is to be determined in 7-10 days. I called to get a quote faxed on a laptop I wished to purchase so I could give to treasurer of my company in order to get the money to purchase. I was charged the full amount of over $1300.00. I thought that I would of had a job by now and that I wanted to spend my first paycheck and get me something nice. My name is Brandon Wilson, I am 28 and a college graduate. Or I will make sure every person in san Diego knows not to trust best buy. On December 23, my husband and I went to your store #394 to purchase an XBox for our son. I would NOT recommend buying anything from BEST BUY and I will be turning them into the BBB. He said, "I can't, I am off the clock." After being placed on hold for approximately 27 minutes, they informed me that I could not purchase the plan at this time because my "Access code was broken, and needed to be repaired" and that "There is no way to override the system error" and that I'd have to wait 3-5 days in order for technical support to fix this error. I asked him what the 45 day return policy was. Finally it was time to get rid of it, so I go in to best buy with my old laptop to show them the problem and eventually buy a new laptop from them, so as the geek squad checks my laptop, I shop around for a new one. This weekend i went to best buy and saw that they had a LED tv for 275. A man named “Daniel” came to the front and I informed him of what had transpired. I bought the protection plan along with it for $10 which totaled everything to $150. I have not purchase any gifts there this Christmas. Packed great, same for core return. I stated on the phone that I was dissatisfied because of the previous statements made to me and to my wife. Thank you to the lady at Best Buy who came in and threw a fit about her "geek squad/blacktie" warranty...and service...saved me a few hundred dollars...hopoed it all worked out for you...I will never shop at best buy again, not just thanks to you, but these blogs are proof as well....they don"t care. You are possibly someone that works for best buy, this is the only reason I can imagine that you are saying this about the customer's that best buy values so much. Hah DLP . They told us that it was past the 14 day warranty, so they would ship it back to the manufacturer (HP). I count about 10 years flying by before best buy either tries to clean up their act of coming out under a different name because no one is not going to want to buy any thing from them again. I guess best but just makes it hard for customers. The only time these big retail stores give a hoot about a customer is when they don't have any. I am very disappointed to know that the same guy was able to come back to that store and do the same thing to someone. oh yeah I was 25 to 30 people from the front door.Good buy best buy. He then brought us to the surround sound system included in the deal. i took them back 10 days after and they so happen to cancel all but 1 line so we were penalized by Sprint, and another thing they failed to mention was after 3 days spring will pro rate the monthley charge on top of the activation fee . Saturday morning I receive an email that stated that the order was cancel. I will never purchase another item from Bestbuy. 2 hours later the same girl said sorry but we only have tvs for those with tickets. The customer service rep than stated my credit card was declined but I used a debit card. 3 years ago. People don't need to shop at midnight. I was in the Rivercity store in Jacksonville fl, just in case you might have video. Seems like they hoped I would just go away. I went to Best Buy in Garner NC on 120 Shenstone Ln Garner, NC 27529-6902 and had the great oppertunity to have Terell a store manager (male black with Dreeds)help me. I HATE YOUR CHRISTMAS Ad on televison. Nov. 28th passed. on 7.23 I found that the battery clips were missing on one. To the CEO: your company needs to control your juvenile employees better. Not really knowing any better, we made the purchase, feeling as if we were being scammed. First you need a current drivers license or a current passport. boycott Bestbuy. Also there was a dent in the frame that may have been there when we got it but we did not notice it till later. I encountered less than mediocre interactions, the employees and representatives were rude and incompetent. I was determined to get my issue resolved so I again began making phones calls once again on hold, transferred , disconnected. I asked to have al 423 dollars refunded and i got transferred to some lady who took my info and saif i would get called back in 3 days!!!!!! It came in 3 shipments all that where past 5 PM and there website said they delivery will be from 9-5PM more like 7 to 9PM because every package came late. Best Buy is the largest home electronics retailer in the USA. I am dissatisfied with the outcome of Geek Squad's evaluation and now I am bringing it to your attention because I believe it requires a higher authorities evaluation. My parents don't use the data service that I already pay for so they did not need the extra $10. This is ridiculous. Used to be a regular customer but on the verge of going to war and using alternate vendors. Unbeatable Price. Not one salesman came over to help me. I will never purchase a battery from Bestbuy!! I told frank what had happened with the service the computer area girls or lack thereofe as well as the GEEK squad guy who came from behind the counter to help someone after telling me it wasnt his department. I spoke to one polite Geek, his manager, his manager, and 3 corporate customer service people. Best Buy employs 140.000 people. Isn't that where your dreams came from? Corporate Office Headquarters is your directory of major corporations headquarters, and corporate offices. I brought myfirst phone at Best Buy and we are looking to upgrade to another newphone but not at Best Buy. He paid cash (which he never does) you might know this would be the one time. THEN they have the nerve to tell us we can return the items and cannot give us the surround sound system that we thought we got for an exchange. I was not given anymore reason as to why they really cancelled my order, and I was given a case number and my complaint was sent to the credit department; which should be in touch within 3 days?! You deserve it. I purchased items in surprise az from best buy. They reimbursed the money back to my account but said it would take 3-5 business days to appear. I brought a Gateway computer from the Peoria, Illinois Best Buy store with the extra extended warranty of three years back in 2009. she told me to call ahead of time to make sure the paper work was ready, which i did (and it was)the next day we went to best buy, the rude clerk, Hernandez, didn't know anything about my paperwork, even though i had authorization numbers and names of people i spoke to. Tweet Best Buy. She made fun of Santa and kicked a statue of Santa off of the roof. Black Friday starts the morning after Thanksgiving, not at midnight. I am so pissed. I can tell you that my Christmas shopping this year never opened your doors as they have in year's past. But now that I am no longer an employee I feel free and relaxed to say, best buy have some good products. I left more upset than I have ever left anywhere. Not what we're going for. Like I haven't wasted enough of my time. I had to return it I need those pci slots to run my hardware for my work. I did bring in the receipt and the item in the original box, just like I received it. After commenting to my husband that we needed Live, this associate told us we needed on of the other Xboxes, one of the ones that cost $299.00 instead of $199.00 like the one I had in my hand. The product you sold is defective, why should I have to contact the manufacturer? Of course Best Buy has done nothing but give me the run around when they should have offered a replacement. Don't be like me and not completley read your sales ticket.This must be there plan to keep dead people from returing items but they can still vote. Best Buy can go to HELL. Wonder if anyone from your corporate office reads these comments. Brian J. Dunn. Even though you have a manager maintaining the line and telling people what register to go to. They told me once the product is open they can not take it back and to contact the manufacturer. how can a hired manager lie like that? She informed me that I missed the warranty by only two days, because it was actually a 30 day warranty. Took it in 3 times problems not fixed the same phone is back to me and seems all they did was reset the phone. The next day, I get an email from Best Buy saying they had shipped my computer - now it's the first week of December. I said, "I thought you were following me." What I ended up with is a Mac, which although appeared easy to use is NOT. So when I received the system recovery, I brought it in and that is when they could not find my daughter's laptop. Y'all need to fix your attitudes. I asked for help for a solution. How can you sell this service if you don't demonstrate the vast difference between calibrated and non-calibrated TV's? He then went to the register and conversed with the associate. Fortunatly Samsung was more then happy to make the repair for us. I purchase all my major electronics here. Now I will never shop there again, and everyone I know including all my family and friends and everyone on facebook will also know about this and will think more than twice about shopping at best buy. As a business owner myself , I will say Best Buy needs to fire some employees as they seem content to stand around and talk about their own personal interests and think they are still in high school. Seriously folks, go to HHGregg's, or anywhere else BESIDES Best Buy to shop for anything! I told him I wasn't going to give him cash until I got the computer. I will never buy anything from BestBuy again and will be sure to let everyone I know what horrible service you have. Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. I went to the Geek squad desk and asked the employee behind the counter if he could call someone else to help me because he didn't sell computers and stated he would and turned around and continued to do nothing. Now I should explain that I am an older american and maybe they had the impression that I couldn't or wasn't going to buy anything. Then he tried to call the Cary store on crossroads and they hung up on him. I explained to her that I was just asking for something that showed the price (not a receipt prior to sale). Then I saw a third one where the lady kicks Santa off the roof. When I asked for a district number he gave me the number 1-800-Best Buy. Apparently since we were exchanging our tv for a new one, that voided out our contract, with 2 years left. Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. ***This employee was very passionate about his job and about defending the honor of Best BuyNote: Considering that even today's rich are wiser with the value of their purchases due to today's economy, and that there are rumors of Best Buy getting beat by online giants like Amazon.com and Craigslist......employees like Aaron (music instruments dept. I wish I had read these comments before I purchased laptops from you. one week later, the Geek squad people called and said that the tv was not 'economical to repair' and that she was authorizing me to get a new tv at BB. I grantee that stores profits will be effected at minimum. After receiving this message, I decided to go to Best Buys and HP's web site to find my computer and see what the warranty information was. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Best Buy Customer Service. I had opened it and used it and it was my fault for not investigating what I needed. Email: There is no dedicated email address or contact form for Best Buy corporate, but we did find an email for the investor relations team, and for media inquiries. I had a different response from one customer service rep, but the store would not support it. He was looking up the information on the Polk audio website and it didn't show the speaker they had displayed on the display tag. Being a Silver Premier Rewards Zone Memeber means squat. I will take this to the District Attorney as well as the BBB and file a complaint. She was told it was not possible for any site to store items even though first sales rep had already helped set one up. We've rec'd calls they are done..he travels 3/4hr to pick them up...NOT DONE. Which indicates to me he has no cusotmer service skills to understnad not all people have the ability to just pick up and run to a store. That is an out right LIE!!! So I suggest that we open the display case to find out. I was charged 21 dollars for a downloadable game onto my computer. How to Find Best Buy Corporate Headquarters Information. I bought the computer took it to my office I wasn't surprise no pci slots. You have been warned. When they called the manager from Best Buy I dealt with named Albert Butler told them I "stretched" the product and that is the reason it didn't align properly, therefore he didn't give the money back. Corporate and expose them for false advertisement and get what you need to get done with them in order to get your issue resolved. My husband told him don't point his finger at me and Naveede asked my husband, "are you threading me" then he proceeded to dial 911 saying, he was going to press charges (for what) this man was out of control. The items will be returned and I will never shop their again. I know that I am only one person in this great big world but just the same very disappointed in Best Buy this giving and loving season. Are you kidding me? As far as I’m concerned you couldn’t have provided worse customer service if you tried.In today’s trying times with folks watching their money it would seem to me that a company would be smarter than that. But the problem was it was for a 3G/3GS IPhone and I need the onefor 4S Iphone. Nothing. feb 2010 we bought a 40 inch Dynex from BB with a 4 year in home warranty. Hiding negative complaints is only a Band-Aid. Do Not use Best Buy for any purchases. I made no move whatsoever at that point to leave the store. My husband took the transfer cable in its sealed original packaging with the receipt back to the store to exchange it for the External Drive Enclosure which was actually more money. I can't believe all of these comments on here...I have an unresolved issue just like all of these other people and can't get anyone at the store or the customer service number to help. I will no longer purchase items at Best Buy.Susan Richter Red Rock,Texas, Last Sunday me and my wife let to bb. I was in total shock I didn't even get my point across or we didn't even explain the issue. And then comes the added fun of testing it all out … I said I did not want to buy anything now, that I wanted a store credit. I'm appauled and disgusted. WHY would corporate do anything about their shady sales tactics & terrible customer service, when they're still making money??? I do hope we continue to have pleasant experiences with Best Buy. Watch Best Buy. I asked was Windows even loaded she replied no. It’s not like the transfer cable had been opened or there was a question about where we bought it. i am really upset - i have two gift cards for a total of $45 (not that much) and i went to use them - not able to do so. I spoke with geek squad manager Brian, who obviously knows absolutely nothing of his position or any product in the store, so I had to ask to speak with the store manager Mario, who understood my situation, but could do nothing about it, and he tells me I should of just bought a new computer; how's that for customer service skills. Only a blue screen would come up and a message saying that it was trying to repair the issue. I spoke to a manager and he was then going to get someone to wait on me. )out dated drivers...4 !!! So, I asked for a warranty that covered everything that would happen to my computer, asked the employee a couple times to make sure and was assured that was what I recieved. Did trans myself, i've done many over the years. There are 8 ways to reach Best Buy across 6 communication modes: phone, facebook, email, web, twitter, chat. Your website states that the item can be shipped to 19 different stores near my zip code and that is is actually available at one of the stores, and this is VERY misleading as it is a lie!! Funny when you call Apple they know nothing of this contract! This is the best way to manage and repair your business reputation. then they showed up damaged. At about the same time, Pete called me back before I even walked out of the store, told me that the alarm wouldn’t have gone off had I just listened to him. I told the 'Asst. I know they will not see this complaint but I hope that those of you who read these complaints will find another place to purchase. Customer Care: (888) 237-8289 . Last time I went to a Best Buy, it was poorly stocked and the staff was worthless. I check the power saver to have it not shut down when idle after a few hours of non-use, but that didn’t help. They told me to either call corporate or come back tomorrow to get it fixed. Rights Reserved, You Are About to Contact PissedConsumer.com, “Billed for a service I haven't received”, “Purchase already credited to my card was delivered after the fact.”, “Macbook for me for a dollar and shipping”, “My online order was canceled by your agent and my son has no Christmas gift”, “I don't want to renew my geek squad contact please take it off my debit card it's 199$”, “Warranty service appointment is not correct”, “I want to see what mailing service you use”, “To ask,do I have to enter my social security number on the website when filling out the billing an address information form”, https://www.bestbuy.com/site/help-topics/orders-returns-exchanges-policy/pcmcat316000050002.c, https://www.bestbuy.com/site/global/free-shipping/pcmcat276800050002.c, https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c, https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c. Asks the guy at that point price was wrong and the insurance adjuster that the battery was to. Shop.They lie, and did not stand-by their advertisment price store items even though first sales had... Can help you best buy corporate email for complaints confident about your customer service and got no where Santa! Purchased it at the present time the company is $ 30,8 billion my iPad it list it as exchange... We adults have grown up with that stank attitude they have a small electronic by... Praying that someone would show some sign of charity and get what you want, and had! Called that i had paid for that hard drive black Friday Greeter had the `` buying ''!. Him for all he did not have my refrigerator replaced headquarters & the general... Beating Santa '' at shopping, especially during prime time tv were in bad taste one was hurt... To price match or purchase another item from Best Buy by chapekl hill mall in akron ohio about 6.! 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Another chance to get someone to wait a few hours of aggrevation followed by running around like crazy to! Retail store that told me this info she basically was yelling and saying could...

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