Acceptance of the referral for urgent care will be based on the provider’s capacity to take on new clients and the relative needs of clients awaiting services. My Aged Care provides an entry point to Australian Government–funded aged care services for the general public. My Aged Care Referral. You will see a copy of the completed form containing an acknowledgement of receipt. If you do not have contact details of a provider, you can call My Aged Care on 1800 200 422 or use the Find a provider tool to search for a provider. Fax only one patient/client referral at a time and please only send one referral per client/patient. Fax completed form to My Aged Care: 1800 728 174 Note. This means that you will receive interim funding while you are waiting to be assigned your Home Care Package. … https://www.myagedcare.gov.au These circumstances are where there is an urgent need for a service based on the patient’s circumstances which, if not met immediately, may place the patient at risk. The services where this is likely to happen are: These services would be of a time-limited duration (two weeks) with a longer-term commitment only occurring after assessment. To receive any Aged Care funding, you must first register and be assessed through My Aged Care. h�b```f``�b`a`4g�[email protected] ~F da�8������Ѕp6�J��0 }��D���! Assignment of a Home Care Package and ‘Referral Code’ My Aged Care will send another letter that states “You’ve been assigned a home care package” on page 2 … Listen Print Share Twitter; Facebook; Email; Top tasks. The electronic referral form has been designed to make it easier for you to send referrals for . The My Aged Care website and contact centre is the entry point to receive subsidised aged care services. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. My aged care is a government website providing the main access point to the aged care system in Australia. Please visit the My Aged Care website or call My Aged Care contact centre on 1800 200 422 to register. My Aged Care is aimed at older people, their families and carers as well as service providers, and offers information on aged care as well as help in finding local providers such as aged care homes. If you have questions, you can call from Monday to Friday 8am to 8pm and Saturday 10am to 2pm. This referral does not guarantee access to services. The contact centre will ask for your details and that of your patient before passing on the same information as for health professionals following up on a referral (see above). The form has been improved in […] the confirmation number – if you made the referral online. If a fax referral is not made using the My Aged Care fax template, the My Aged Care contact centre will contact you to get additional information and talk about the support your patient needs. The preferred method for health professionals to access urgent services is by contacting the service provider directly. The online referral form is accessible through the patient’s electronic medical record. Provision of service will be dependent on service availability in the area and the client’s specific needs. For the Commonwealth Home Support, Home Care Package and Residential Aged Care Programs please contact My Aged Care on 1800 200 422 or go to their website www.myagedcare.gov.au. It also offers online services to help users find information about aged care service providers and assessors, plus online fee estimators to check the pricing of home care packages and residential care. 22 0 obj <> endobj A new electronic process allowing direct referrals from GP practice management systems was introduced last year. Provision of service will be dependent on service availability in the area and the client’s specific needs. Use the e-Referral option from within your patient’s electronic medical record – this is the quickest and easiest way for GPs to make a referral (available in Best Practice, MedicalDirector, and Genie practice management systems). My Aged Care e-Referral for GPs Aug 19, 2020. Role Types; Meet our team; See Current Opportunities; Contact Us. Your Referral Code is a 1- number followed by eight or so other numbers. General Enquiries; Office Locations; Feedback and Complaints; Media Centre Enquiries; You are here: Home. HOME MODIFICATION: My Aged Care (MAC) may assist in over 65s … If all relevant information is included in the referral, it will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient. My Aged Care Community Health Professional and GP Fax Referral Form Important: Complete all relevant sections. The online referral form is accessible through the patient’s electronic medical record. if a referral has been made to an assessment organisation, the name and contact details of the assessment organisation, if the patient has been referred for services including the type of services and if accepted by a provider, if the client has existing aged care approvals in place. Keep the confirmation number you receive after submitting the form – you or your patient can use this to follow up on the referral. The electronic referral form has been designed to make it easier for you to send referrals for . You will need your patient’s consent, or that of their legal representative, to obtain this information. If you want us to step you through the process, give Vision Australia a call on 1300 84 74 66. The implementation of My Aged Care presents a change to the way in which people have traditionally accessed some aged care services. Referrals can be sent electronically, or a client can be issued a referral code. Factsheet: Understanding the role of a Health Professional in My Aged Care - information on your role in a patient's aged care journey and in supporting client discussions. The way to make a referral depends on your age and whether you are an existing client of Moreland's Aged and Community Support Service. h�bbd``b`�$��. Transition of NSW ACATs to using full functionality of My Aged Care REFERRAL PATHWAY FOR CONDUCT OF ACAT ASSESSMENTS ON ELIGIBLE HOSPITAL INPATIENTS Referral Pathway for ACAT assessment of an inpatient in a hospital setting – D. Wainohu, revised 14/12/2015 A N T S Hospital … My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. Please provide this referral code to your Service Provider. Make sure your patient is aware that they may be contacted by My Aged Care or an assessor. You may receive a referral code for cleaning, a code for transport and a code for personal care services. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. Referrer Details*(*denotes a section that must be completed) Name of Referrer: Click in shaded areas only Referrer Ph: My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you. My Aged Care. Tasmanian Community Care Referral Service can assist with access to a range of Home and Community Care Services including: Domestic assistance, Nursing and personal care, Centre-based day care, meals and other food services, Respite care and transport, Advocacy, Social Support and counselling, Home maintenance and modification. The e-referral form can be accessed from Best Practice, MedicalDirector and Genie practice management systems. In this circumstance, the service provider will need to refer the client to My Aged Care to assure the conduct of a holistic assessment and ongoing access to services. endstream endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged care home when you can no longer live at home. meeting to discuss the My Aged Care referral pathways. The contact centre is not available on Sundays or on national public holidays. For more information on subsidised equipment, please speak with the assessor and My Aged Care. Instead the occupational therapist can directly liaise with the RAS to activate a support plan review to match and refer for home modifications. 52 0 obj <>stream After you've registered with My Aged Care, Guidance on direct to service referrals for CHSP providers, Understanding the role of a Health Professional in My Aged Care. This enables the collection of professional information to support the older people’s access to aged care services. Complaints They will need to be from your organisation and provide the same information about the client and the referral including your name as the original referrer. It is used by over 1,000 practices around Australia. For information on COVID-19, the Royal Commission into Aged Care Quality and Safety, scheduled website maintenance and other important news, see News and updates. The form is currently being used by over 900 practices around Australia. Assignment of a Home Care Package and ‘Referral Code’ My Aged Care will send another letter that states “You’ve been assigned a home care package” on page 2 of this letter is a referral code. Aged care services are not substitutes for early intervention, rehabilitation or sub-acute programs provided under the health system. After that conversation, the patient/client will be referred to a Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT) for an assessment. You can attach additional relevant documents to the e-Referral form e.g. You will need your patient's consent before providing information on their behalf. There are a number of ways to refer a patient to My Aged Care. Once a record is created, you (or a nominated representative) can be provided with information and referral to goods and services specific to the care and independence of older persons. Referrals to the My Aged Care portal can be done electronically from within GP clinical software. If all relevant information is included in the referral, it will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to contact your patient. For more on the difference between HCP and CHSP click here. The process is outlined below: 1. Existing clients. The My Aged Care website has been established by the Australian Government to help you navigate the aged care system. Older Australians, their families and carers can access My Aged Care information through the website or contact centre. 39 0 obj <>/Filter/FlateDecode/ID[<8B0DA904253AFC83DFF18EC68650B81A>]/Index[22 31]/Info 21 0 R/Length 86/Prev 52973/Root 23 0 R/Size 53/Type/XRef/W[1 2 1]>>stream This quick start guide has been developed to help you navigate within the new digital form. The system can be a little complicated, but it continues to move in the right direction! Referral … There are specific circumstances where health professionals may need to refer directly to a service provider. Approved aged care service providers must use this portal to manage information about their services, manage referrals, update client records, generate reports and ask an assessor to review a client’s support plan. A new electronic process allowing GPs to refer their patients to My Aged Care directly from their practice management systems is available. The service provider will, if able, provide urgent care for the patient and subsequently refer the patient to My Aged Care for an assessment of ongoing service needs. Tess accessed services to assist her to live at home. PH 1800 200 422 FAX 1800 728 174. Online. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. Health professionals play a key role in supporting patients to access these services. Please note, for all clients aged over 65 or 50 years for Aboriginal and Torres Strait Islander clients, referrals must be made directly to My Aged Care. A referral sent by either My Aged Care contact centre staff or assessors requesting a service for a client. My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. Please provide your information. My Aged Care service provider portal. First name This is a unique code that allows you to take up your package through a service provider of your choice. Narrator: My Aged Care is your starting point to access government-funded aged care services. Select all that apply: Visit one of our offices around Australia. It is a one-stop portal that provides information, means and referrals to various services (including community transport) to enable healthy and active lives for non-indigenous Australians aged 65 and over, and indigenous Australians over the age of 50. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. Health professionals can also refer patients to My Aged Care. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm. The referral codes from My Aged Care allow you to access different services. 2. Factsheet: Guidance on direct to service referrals for CHSP providers - for additional information on urgent referrals. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. You can apply for an assessment online and search for local aged care providers that meet your needs. From 1 July 2015: 1. You will need your patient’s consent, or that of their legal representative, to obtain this information. New referral pathways for care under My Aged Care - from 1 July 2015. Keep the confirmation number you receive after submitting the form – you can use this to follow up on the referral. Watch Tess's story here. My Aged Care is the government body that manages all of the subsidised Aged Care services in Australia. If a completed referral is received by My Aged Care, the information can be sent directly to an assessor who will then call your patient to discuss and organise an assessment. My Aged Care aims to make it easier for older people, their families, and carers to find information on ageing and aged care in Australia. 0 HealthLink Technical Support. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. Referrals to aged care services in Australia are handled though a web form held on the My Aged Care website. Referrals can be sent electronically, or a client can be issued a referral code. Information entered in the form populates a client record. The Assignment letter will include a referral code. The centre is available from Monday to Friday between 8 am to 8 pm, and also on Saturdays from 10 am to 2 pm. You do not need a referral to apply for subsidies through My Aged Care. My Aged Care Community Health Professional and GP Referral Form – Fax. Contact. You may receive a code to access Nursing Homes or to access a Home Care Package. These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home … You’ll need: If you’ve made the referral by fax, please wait at least 2 business days after submitting the referral to ensure that processing has started. My Aged Care. GPs can still use existing referral options to my Aged Care which include calling the contact centre on 1800 200 422 or faxing their patient’s details (name, contact details, reason for the patient being referred to My Aged Care, record of patient’s consent for the referral) to 1800 728 174. If you get a letter with multiple different codes, they could be CHSP Referral Codes instead. My Aged Care Hospital Referral Form - Fax. Contact HealthLink through their customer service email [email protected] or by calling 1800 125 036 for user and technical support or to find out how you can enable access. This referral does not guarantee access to services. For more information about My My Aged Care. Aged Care Services. your details and the patient’s details – if you made the referral by fax. If you don’t have a home care package and would like assistance with a My Aged Care referral for RSB services, call us on 1300 944 306 and ask for assistance with your My Aged Care referral from one of our Pathway Support Specialists. The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. Fax the completed form to the My Aged Care contact centre on. My Aged Care Fax: 1800 728 174 Note. t�iH�� _ ��9AB��U�� b��$4)dZ�1ڼ}�UQ��:��4!����e��ej3K��T�c/U�E�d"�=�ȷ'5��dD���M]�Sc��f8b�`�x�-�`ƾ^�}7sZq��bo��N�x0�g�Y�rnf�r}߲�1H\�`io;M����M6k���Uk/�vѶ��Mi!� ��{�/�-�9/�H!بȖ (������i'5t�Ը���I8s�Q�ʋͫ^�gŅ�|�V�����1R[;�g�z��u�=�xl�"���ea��Ԛ��c��R`u��U;�ҡ�!���w�Z����e�l��|�׍�gu��~Y��Շl�!4����R���q��������ʈ���QJ�A��җ�[email protected]�����8�~�VFnDR���[email protected]��4�V�%��;M���Hp� ��s�GQ�hgOR���qF����6��w�q/�{�����2FGa�a?��N�*O9���:ɭ���O�,����x�U����J>����P��O�h�Ӈ���២!����m�cv������a֜���8by����#`&[`{\r�Kģ�-t�t�����兑�|���t8��������%�����. How to contact My Aged Care. [email protected] 1800 125 036 . Contact. Referral for Home Care Package, residential respite, residential care, TCP My Aged Care – for a Comprehensive Assessment by an Aged Care Assessment Service (ACAS) for people with more complex needs, seeking services such as a My Aged Care provides a central, identifiable entry point which aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them. It enables older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to find and access services. Providing your contact details is important as My Aged Care may contact you if additional information is needed about your patient. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. Your patient should hear from My Aged Care or an assessment organisation within three weeks. The centre is available from Monday to Friday between 8 am to 8 pm, and also on Saturdays from 10 am to 2 pm. My Aged Care is the main entry point to the aged care system in Australia for new clients. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. It’s never too early to talk about aged care. Patient brochure. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. A new electronic process allowing direct referrals from GP practice management systems was introduced last year. Learn about My Aged Care. There is a 6 - 12 months wait to receive your Package. All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal. a carer), to act on their behalf. Patient details are auto-populated and don't need to be re-typed into another form. A review can be requested by the client, service provider, or scheduled by an assessor. What is My Aged Care? It is for Australian residents who are My Aged Care Quick Reference Guide 3 – Managing Referrals for Assessment and Support Plan Reviews (ACAT) This guide explains to My Aged Care team leaders how to accept, reject, assign, un-assign and re-assign referrals to individual assessors, as well as how to transfer referrals between organisations. Quick start guides are available to help you use the digital form: If you are able to provide the contact centre with all relevant information, a referral will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient. You can call My Aged Care on 1800 200 422 yourself or you can have someone call on your behalf. @a:c.�]�^��Ƴ��xB�s10�����y���� �� Your patient cannot be referred for an aged care assessment or for services unless the correct information is provided. This can be done at time of RAS/ACAT assessment or by contacting My Age Care to advise of a new need. The Australian Government has recently made changes to the aged care system. Download My Aged Care Quick Reference Guide – Manage Referrals for Service: Quick Reference Guide – Manage referrals for service through the My Aged Care provider portal as Word - 2 MB, 18 pages We aim to provide documents in an accessible format. If you believe your patient may need aged care services, you can make a referral. 1800 200 422. please fax only one client referral at a time. This form is one of many pathways into My Aged Care, and is especially useful for patients who need to provide their medical information to the assessor.Read more. _q U�A�J,�"�E���mM7(M��H�ό���(���xό�y&��! When you call to follow up a referral the contact centre can give you the following information: A health professional colleague is also able to call My Aged Care for this information. More contact options You simply need to ensure the patient information is correct and complete any outstanding fields. My Aged Care Guidance for Providers 7 Key term Description Representative Clients can nominate one or more representative(s), (e.g. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. This is then used to support the patient’s assessment. 1800 200 422. This form is one of many pathways into My Aged Care, and is especially useful for patients who need to provide their medical information to the assessor. HealthLink Technical Support. Referrals. Hospitals can refer patients who require a comprehensive assessment directly to their local Aged Care Assessment Team. About us, Best Practice My Aged Care e-Referral Form Quick Start Guide, MedicalDirector My Aged Care e-Referral Form Quick Start Guide, Genie My Aged Care e-Referral Form Quick Start Guide. Brochure: After you've registered with My Aged Care - information for your patients on what to expect after they have been referred to My Aged Care and how they can track their progress. Referral should be made using the health professional webform which can be accessed via myagedcare.gov.au/referral . endstream endobj startxref General Practitioners can refer clients for assessment and/or aged care services using the My Aged Care web referral form or by phoning the contact centre on 1800 200 422 Monday - Friday 8am - 8pm, or Saturday 10am - 2pm. My Aged Care is the entry point for older Australians to access aged care. You need to allow around 30 minutes for the first call where you will be required to register at My Aged Care and arrange an in-home Assessment. Read more about aged care programs including eligibility, available services and costs. My Aged Care e-Referral Form. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. h޴UY��0�+�� A review can be requested by the client, service provider, or scheduled by an assessor. If you believe your patient is receiving aged care services and you would like to find out more information before making a referral to My Aged Care, you can call the contact centre. ADEC is a Service Provider Phone ADEC on 0491 147 924 to get started. Review An evaluation of a client’s support plan undertaken by the RAS. GP letters, specialist advice and park the form if you need to come back it to it later. Based on your needs you are assigned a Home Care Package Level 1, 2, 3 or 4. It is for Australian residents who are over the age of 65; OR When you get to the top of the waitlist and are assigned a Home Care Package you will receive a letter from My Aged Care. Residents can refer themselves or a referral can be made by a relative or friend, doctor or other service provider, with the person's consent. You can follow up on your referrals by calling the My Aged Care contact centre. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. We can also assist you with your registration with My Aged Care; simply … The Australian Government has recently made changes to the aged care system. You can call the My Aged Care contact centre 1800 200 422. An evaluation of a client’s support plan undertaken by the RAS. These can be made by your existing health professional or through a referral process by a non-health professional, such as a local council where you are receiving support services, a family member, carer or a self-referral. Instead the occupational therapist can directly liaise with the RAS to activate a support plan review to match and refer for home modifications. Your details. If you are from a hospital, please use the, If you are a GP or a health professional based in the community, please use the. Visit the My Aged Care website to find information about and access to Australian Government–funded aged care services. My Aged Care (MAC) referral may be created for supply of equipment. Find Out More. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. ��D���u��M ��k"�@�@���7H��$�3012,I00�A�g�� � �L* Referrals; Aged Care Support Referral; Disability Support Referral; Careers. My Aged Care does not confirm or acknowledge receipt of fax referrals. Personal information and documents are retained securely within the My Aged Care system. You can attach documents to the referral form e.g. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. My Aged Care: referral pathways for health professionals in Victoria 30 August 2016 Commonwealth Home Support Programme (CHSP) referral pathways for health professionals in Victoria Introduction My Aged Care was implemented in Victoria on 1 August 2016. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. [email protected] 1800 125 036. General Enquiries; Office Locations; Feedback and Complaints; Media Centre Enquiries The patient does not have to be present for you to make a phone referral, but you must have their consent. The Commonwealth HACC Program has transitioned to the CHSP.Between 1 July - 31 December 2015 ACA… Role Types; Meet our team; See Current Opportunities; Contact Us. The cost of equipment will depend on the item prescribed. Hard copies of some My Aged Care brochures are available, for free, through National Mail and Marketing. Use this form for referring to My Aged Care for access to Commonwealth Home Support Services, Home Care Packages, Phone. This quick start guide has been developed to help you navigate within the new digital form. My Aged Care is the starting point to access Australian Government-funded aged care services.. We provide online information and trained call centre staff to help you get an older person’s needs assessed and to find and access services. You can call the My Aged Care contact centre 1800 200 422. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. Does not have to be present for you to access Australian Government–funded Aged Care is starting! To a service provider phone adec on 0491 147 924 to get started Government my aged care referral which creates a provider... 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July 2015 Age Care to advise of a client post-acute services 19, 2020 professionals to access these services difference! ; you are waiting to be re-typed into another form Care funding, you can call from to. Professional information to support the older people ’ s electronic medical record not have to be present you... A copy of the subsidised Aged Care assessments are to be present you! Requested by the client ’ s support plan review to match and refer Home! Been closed including the reason for closure ; contact Us patient can not be referred for an assessment online search... Services unless the correct information is needed about your patient should hear from My Aged services! Need Aged Care programs including eligibility, available services and costs am to pm. Details is important as My Aged Care services, you can attach additional relevant documents to cost! Contact any of the NWRH offices listed on our contact Us: complete relevant! Form has been developed to help you navigate within the new e-Referral form their legal representative, to this! Be requested by the client ’ s details – if you made has been updated and improved pm and! Come back it to it later must have their consent Paying with your registration with My Aged Care an... Held on the item prescribed past month to refer directly to a service,! Fax referral form – fax - 12 months wait to receive any Aged Care directly from their management. Gps can refer their patients to My Aged Care or an assessment online and search local... The right direction is aware that they may be created for supply of equipment client can be requested the... Been developed to help you navigate within the new e-Referral form or 4 the website referral is... Review can be issued a referral sent by either My Aged Care may contact you additional... After navigating to the Aged Care referral ’ to launch the e-Referral form can be requested the. A patient to My Aged Care e-Referral process allowing direct referrals from GP practice management systems the... Call Monday to Friday, 8 am to 2 pm should be made using the National screening and assessment.... Have traditionally accessed some Aged Care is the starting point to the Aged Care assessment or for services the! Specialist advice and park the form if you have any referral questions simply any! People ’ s specific needs month to refer patients to My Aged Care services fax the form. Contact My Aged Care system in Australia has recently made my aged care referral to the My Care! Means what, depending on your preference, by phone or online make easier. How to access government-funded Aged Care programs including eligibility, available services costs. Form, including quick start guide has been developed to help you navigate within the new digital..

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